Shipping policy

At TWLV Collective, every piece is made to order. We create each item specifically for you once your order is placed, allowing us to focus on quality craftsmanship while reducing unnecessary waste and excess production.

Production Time

Please allow 7–10 working days for your order to be produced before it is dispatched.

Production times may vary slightly during busy periods, product launches, or holidays, but we will always do our best to keep you informed of any delays.

Shipping & Delivery

Once your order has been completed, it will be dispatched using our chosen shipping partner.

Delivery times will vary depending on your location and the shipping service selected at checkout.

Please note that delivery estimates are provided as guidance only and are not guaranteed.

Tracking

Where available, tracking information will be provided once your order has been dispatched so you can follow its journey.

International Orders

Customers are responsible for any customs duties, import taxes, or additional fees that may apply in their destination country.

TWLV Collective is not responsible for delays caused by customs processing.

Incorrect Shipping Information

Please ensure your shipping details are accurate when placing your order.

TWLV Collective cannot be held responsible for delays, lost parcels, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Delays Outside Our Control

While we work hard to ensure orders are delivered promptly, we are not responsible for delays caused by: